Privacy Policy
Last Updated: October 30, 2025
Thank you for visiting Gokda Australia Pty Ltd (“Gokda”, “we”, “us”, “our”).
This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your information when you use our website www.gokda.com.au (“the Site”) and related services (collectively, “Services”).
By accessing or using our Site and Services, you agree to the terms outlined in this Policy. This Policy is incorporated into and governed by our Terms of Use.
1. Information We Collect
We may collect personal and non-personal information from you when you use our Site or interact with our Services.
1.1 Information You Provide Directly
When you:
– Make a purchase or create an account;
– Contact us via email or online forms;
– Subscribe to our newsletter or participate in promotions;
– Submit a warranty or return request;
You may provide details such as your name, email address, shipping/billing address, phone number, and payment information.
1.2 Automatically Collected Information
When you visit our Site, we may automatically collect information such as:
– Your IP address, browser type, and device information;
– Pages viewed, time spent on each page, and referring website;
– Cookies and similar technologies that help us recognise your browser.
We use cookies to improve user experience, analyse website performance, and deliver personalised content. You can modify your browser settings to refuse cookies, but some features of our Site may not function properly as a result.
1.3 Third-Party Data Sources
We may receive information from third parties, including marketing partners, analytics providers, and advertising networks, to help us better understand customer preferences and improve our Services.
2. How We Use Your Information
We may use collected information to:
– Operate and maintain our website and Services;
– Process transactions and deliver products you purchase;
– Communicate with you regarding your orders, inquiries, or account;
– Provide customer support and handle warranty or return requests;
– Analyse usage patterns and improve our website functionality;
– Send marketing updates or promotional offers (with your consent);
– Comply with legal obligations and prevent fraudulent activity.
You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
3. Information Sharing and Disclosure
We do not sell or rent your personal data.
However, we may share your information with:
– Service providers that help us operate our business (e.g., payment processors, logistics partners, IT providers);
– Regulatory authorities when required by law;
– Analytics and advertising partners (such as Google Analytics) to help us understand website usage;
– Affiliated companies or authorised resellers that assist in providing Gokda products or support.
All third-party partners are required to handle your data in accordance with applicable privacy laws and this Policy.
4. Your Rights and Choices
Under Australian privacy law, you may:
– Access the personal information we hold about you;
– Request corrections or updates;
– Withdraw consent to marketing communications;
– Request deletion of your information, where legally permitted.
To make such requests, please contact Service@gokda.com.au.
We may verify your identity before processing your request.
5. Data Retention
We retain personal information only for as long as necessary to:
– Fulfil the purpose it was collected for;
– Comply with legal, tax, or warranty obligations;
– Resolve disputes or enforce agreements.
When information is no longer needed, we securely delete or anonymise it.
6. Data Security
We use reasonable technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure.
However, please note that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Websites
Our Site may contain links to external websites or embedded content operated by third parties.
We are not responsible for their privacy practices, and we encourage you to review their privacy policies separately.
8. Children’s Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect information from minors. If you believe a child has provided us personal data without parental consent, please contact us to have it removed.
9. International Data Transfers
If you access our Site from outside Australia, your information may be transferred to and processed in countries where privacy laws may differ.
We take reasonable steps to ensure that data transferred internationally is protected in accordance with applicable laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated Policy will be posted on this page with a new “Last Updated” date. Continued use of our Services after updates indicates your acceptance of the revised Policy.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us at:
Gokda Australia Pty Ltd
Email: service@gokda.com.au
Website: www.gokda.com.au