Shipping & Delivery
Last Updated: October 30, 2025
At Gokda Australia Pty Ltd (“Gokda”, “we”, “us”, “our”), we aim to provide fast and reliable delivery for all orders placed through our official website www.gokda.com.au.
All orders are shipped from our Sydney warehouse using trusted national couriers to ensure your products arrive safely and promptly.
Delivery Partners
We work with reputable carriers such as Australia Post, TNT, and other regional delivery services.
All orders will be sent to the address provided at checkout and require a signature upon delivery.
If no one is available to sign during business hours, the courier will leave a collection card advising the nearest post office or depot for pickup.
We recommend using a business or workplace address if you are often not home during weekdays. Estimated delivery times vary depending on destination.
Processing & Dispatch Times
Orders placed before 11:00 a.m. (AEST) on business days will usually be processed and dispatched within 1–3 working days.
Business days refer to Monday to Friday, excluding NSW public holidays.
Once your order has been dispatched, you will receive an email confirmation including your tracking number and courier details.
Shipping Fees
Shipping fees are automatically calculated at checkout based on your delivery address, item size, and courier rates.
Free shipping may be available during promotional periods or for specific product categories.
Order Tracking
Once your order is dispatched, you will receive a tracking link by email.
You can monitor your shipment’s progress directly on the courier’s website using the tracking number provided.
Custom Orders & Pre Dispatch Consultation
Certain Gokda products require technical confirmation or customised setup before dispatch.
For these items, our team will contact you after purchase to discuss the configuration and confirm the final delivery plan.
Shipment will only proceed after the customer has reviewed and approved the proposed solution in writing (email confirmation accepted).
The dispatch timeframe stated on our website does not apply until this confirmation process is completed.
By completing payment for such products, the customer acknowledges and agrees that additional preparation or consultation time may be required prior to dispatch.
Temporary Shipping Delays
During certain peak periods or due to operational constraints, dispatch and delivery times may be temporarily extended.
When such delays occur, a notice will be clearly displayed on our website prior to checkout.
By placing an order during this period, the customer acknowledges and agrees to the adjusted delivery timeframe.
Orders placed after such announcements are deemed to have accepted the temporary delay and are not eligible for cancellation or refund due solely to extended shipping times.
Damaged Box Policy
We do not accept returns based solely on cosmetic damage to the shipping box or product packaging. If the device itself is undamaged and in working condition, the order is considered fulfilled.
Payment Methods
We offer multiple secure payment options for your convenience.
All transactions are processed in Australian Dollars (AUD).
1. Credit / Debit Cards
We accept Visa and MasterCard payments securely through our payment gateway Stripe.
Your payment information is encrypted and protected to prevent unauthorised access.
To protect against credit card fraud, some transactions may require additional verification.
In such cases, we may temporarily charge and refund a small amount to your card and request confirmation of the transaction before shipping your order.
If the verification cannot be completed within a reasonable timeframe, Gokda reserves the right to delay or cancel the order and issue a full refund to the original payment account.
If you cannot complete this verification, please choose an alternative payment method.
2. PayPal
We also accept payments via PayPal on our website.
This method provides an additional layer of security and convenience and does not incur extra fees or processing delays.
3. Other Payment Methods (for business clients)
For bulk or B2B orders, we can also accept bank transfer or invoice payment by prior arrangement.
Please contact our team at service@gokda.com.au for further details.
4. Refund Method & Processing Time
All approved refunds will be processed to the original payment method used at checkout.
We do not provide cash refunds or refunds to alternative accounts.
Refund processing time may vary depending on your payment provider:
– Credit/Debit Card: typically 3–10 business days;
– PayPal: usually 1–3 business days after confirmation;
– Bank Transfer (for B2B clients): within 5–7 business days.
Once a refund has been initiated, customers will receive an email confirmation including refund details and reference number.
Additional Notes
– Once your order has been shipped, address changes cannot be guaranteed. Please double check all delivery details before confirming payment.
– We are not responsible for delays caused by courier networks, customs inspections, or events beyond our control (e.g., extreme weather or strikes).
– All risk in the product passes to you once the parcel has been delivered and signed for.
Contact us
For any shipping or delivery inquiries, please contact us at Email: service@gokda.com.au